Tuesday, December 07, 2004

Maybank2u.com Part II

Lanjutan daripada catatan C-bOk dan juga email kepada Maybank (komplen) berkaitan dengan cadangan Maybank2u.com untuk mengenakan caj tahunan sebanyak RM12 untuk pelanggan-pelanggannya, Maybank telah memberikan maklum balas mereka seperti email di bawah:

From: mgcc@maybank.com.my
Subject: Re: Feedback - Annual Fee for Maybank2u.com
Date: Tue, 30 Nov 2004 15:57:40 +0800

Dear Sir/Madam,

We thank you for your constructive feedback on Maybank2U charges.

As our valued customer, we understand that you have enjoyed the convenience of our instant online financial service without any charges. And from time to time we have expanded our service from only checking balance and pay bills to many more other services such as Inter Bank Giro, 3rd party transfers, e-SI and latest is SMS and MOBILES. Besides expansion of services to customers, Maybank2U has enhanced the security features to protect the interest of our customers account by introducing TAC.

All these advanced features in Maybank2U has been designed for you as our loyal Maybank customers.

With a minimal RM1.00 a month, Maybank still makes it as easy as possible for you to do your banking transaction from the comfort of your office or home. You can nitiate countless of banking transactions 24 hours a day, 7 days a week.

You are still enjoying all the services without the hassle of going to the banks or visiting the payment counters. You don't have to think of paying tolls, traffic jams, parking woes or reschedule your busy life for one simple banking transaction.

However, should you choose not to subscribe to Maybank2U.com, you may do so via our website. With effect from 20th December 2004, you may select Utilities and choose Unsubscribe if you wish to cancel Maybank2U.com access. As an alternative, you may use our other delivery channels, such as our Kawanku ATMs, Kawanku Phone Banking or the conventional way of doing banking - Maybank branches.

While we appreciate your concern, you may recall that when you signed up to transact online, you had agreed to terms and conditions governing its usage. Kindly refer to our Terms and Conditions of Internet Banking Clause 18:1 referring to service charges or transaction fees.

We thank you for using Maybank2U.com services and look forward to serving you better.

Best regards,
Nur Azween Yahaya
Maybank Group Contact Centre

Maybank mempunyai asas yang sukar dipertikaikan dalam memperkenalkan caj tahunan yang baru ini, tetapi C-bOk masih berpendapat pengenalan caj baru ini tidak perlu, sebab Maybank saban tahun membuat keuntungan yang berlipat ganda dan tidak berada di dalam keadaan yang mendesak untuk memperkenalkan caj yang baru.

Tapi apa yang boleh kita buat?

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